PSI Services Careers | PSI Services Jobs – Apply Online For Customer Service Advisor Jobs In Leicester, UK

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PSI Services Careers | Online Jobs UK 

PSI Services Careers – Candidates Those Are Looking For Jobs Online In PSI Services UK, Here Is A Good News For Those Peoples Because Of That PSI Services Released A Hiring Notification For Customer Service Advisor Position. And You All Know PSI Services Is Company Situated On A Good Position. Company Provides Full Remuneration To Their Employees. Guys Who Interested In Work With PSI Services And Also Eligible For Recruiting Position, Can Apply For The Job.

PSI Services Careers Apply For Customer Service Advisor Jobs In Leicester

PSI Services Careers- Hey Guys, Good Employment Opportunity For Those Guys Who Looking or Jobs In PSI Services Because Recently PSI Services Recently Published A Recruitment Notification On Thier Official Employment / Careers Portal. So Candidates Who Take Interest In Apply For Customer Service Advisor Jobs In PSI Services UK. This Position Hired For Leicester Location. Candidates Who Selected In This Hiring Will Get Full Remuneration Of Thier Work. Company Paying A Roughly Pay Of £ 20673.00 per year For Customer Service Advisor Position

Summery Of PSI Services Customer Service Advisor Jobs Leicester

Recruiting Company / Department :-  PSI Services

Hiring Position:- Customer Service Advisor

Job Location:-  Jobs In Leicester, UK

Payout or Salary:-  Roughly Pay Of £ 20673.00 per year

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PSI Services Careers | Job Description

About the Role

The Customer Service Advisor handles all inbound and outbound calls to the Service Center and provides callers with accurate, appropriate and up to date information in relation to their inquiry.

This is a full-time, permanent role based at PSI’s Leicester contact centre. Generally, core hours for this role are 8:00 a.m. to 5:00 p.m. from Monday to Friday. That said, flexibility is required with regards to working hours to ensure that the cover requirements for the Service Level Agreement for our client contracts are adhered to.



Role Responsibilities

  • Identify and recognize the inquiry type to be able to answer queries and provide straightforward information to callers seeking assistance within agreed productivity and quality guidelines in order to meet KPIs.
  • Ensure all contact is recorded correctly using CRM system in order that a full customer service history is maintained.
  • Identify inquiries which are outside your knowledge/remit and refer them to the appropriate escalation point.
  • Access and research information quickly and accurately using available resources to answer inquiries.
  • Handle complaints and complex queries positively and in line with the defined policies and processes.
  • Provide information, advice, and guidance via phone and email to help callers to contribute to a positive e-assessment experience.
  • Perform administration duties relevant to the operation of the e-assessment service.
  • Seek and record feedback from callers/contacts in order to review and improve service.
  • Ensure all contractual and statutory policies are always adhered to and in all interaction with customers.
  • Ensure that required processes are completed in line with contractual deadlines to ensure that PSI meets quality, audit, and accreditation requirements.
  • Maintain current process and systems knowledge.
  • Understand the needs of candidates in all interactions with them to ensure both accurate scheduling and that candidates are aware of requirements and what they need to bring to the test and any protocols with regards to own equipment.



Knowledge, Skills and Experience Requirements

  • Working knowledge of core Microsoft Office applications, Word and Outlook is preferred.
  • Skilled knowledge and experience of computer-based telephony and CRM software is preferred.
  • Knowledge of the sponsored program being supported by the team is helpful.
  • General ability with IT systems and internet navigation is required.
  • Experience in customer service, taking customer calls and handling complaints is desirable.
  • GCSE/high school diploma educational level or equivalent in Math and English is required.
  • UK Customer Service qualification at level 2 or above is desirable.

Apply Now For PSI Services Customer Service Advisor Jobs In Leicester

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