Gazprom Careers | Gazprom Jobs – Apply Online For CUSTOMER SERVICE ADVISOR Jobs In Manchester, UK

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Gazprom Careers | Online Jobs UK 

Gazprom Careers – Candidates Those Are Looking For Jobs Online In Gazprom UK, Here Is A Good News For Those Peoples Because Of That Gazprom Released A Hiring Notification For CUSTOMER SERVICE ADVISOR Position. And You All Know Gazprom Is Company Situated On A Good Position. Company Provides Full Remuneration To Their Employees. Guys Who Interested In Work With Gazprom And Also Eligible For Recruiting Position, Can Apply For The Job.

Gazprom Careers Apply For CUSTOMER SERVICE ADVISOR Jobs In Manchester

Gazprom Careers- Hey Guys, Good Employment Opportunity For Those Guys Who Looking or Jobs In Gazprom Because Recently Gazprom Recently Published A Recruitment Notification On Thier Official Employment / Careers Portal. So Candidates Who Take Interest In Apply For CUSTOMER SERVICE ADVISOR Jobs In Gazprom UK. This Position Hired For Manchester Location. Candidates Who Selected In This Hiring Will Get Full Remuneration Of Thier Work. Company Paying A Roughly Pay Of £ 19568.00 per year For CUSTOMER SERVICE ADVISOR Position

Summery Of Gazprom CUSTOMER SERVICE ADVISOR Jobs Manchester

Recruiting Company / Department :-  Gazprom

Hiring Position:-  CUSTOMER SERVICE ADVISOR

Job Location:-  Jobs In Manchester, UK

Payout or Salary:-  Roughly Pay Of £ 19568.00 per year

Apply On:-  www.gazprom-energy.co.uk

Gazprom Careers | Job Description

RETAIL (GAZPROM ENERGY)

MANCHESTER
FIXED TERM CONTRACT
About us Our History A small, independent gas supplier in the North West of England, Pennine Natural Gas was how we began. But we are always reaching for better. Since joining the Gazprom Group in 2006 and becoming Gazprom Energy we have gone from strength to strength becoming one of the leading B2B gas suppliers

ABOUT US

Our History

A small, independent gas supplier in the North West of England, Pennine Natural Gas was how we began. But we are always reaching for better. Since joining the Gazprom Group in 2006 and becoming Gazprom Energy we have gone from strength to strength becoming one of the leading B2B gas suppliers in the UK and expanding into France and Netherlands. We now supply over 60,000 business customers at close to 100,000 sites across Europe.

Manchester is home to our European headquarters and our locations are united by our ethos: making customers happy, doing the basics brilliantly and finding new ways to go above and beyond their expectations.

Our Future

The energy world is changing, driven by forces of decarbonisation, competition, digitalisation and customer expectations. Our strategy over the next few years responds to these big changes. This means always reaching for better for our customers, for our business and for ourselves as individuals.

We have an ambitious growth strategy that builds on our strengths – our culture, our people and our brand. We are growing in Electricity, in Green and in Gas. We’re strengthening our foundations – our systems and our behaviours. Big things are happening at Gazprom Energy – and we’re looking for talented people comfortable with data and digital technologies to join us on this journey.

Our culture is defined by our people and Gazprom Energy is a place where you can be yourself. We are friendly, enthusiastic, helpful and purposeful. We encourage everyone to have a learning mindset, challenge respectfully, have a bias for action and to make evidence-based decisions. In return you can expect to receive the right mix of challenge and support for your role, your wellbeing and ambitions.

Since 2012 we have been accredited with the Investors in People Gold standard and are very proud of our track record developing and promoting internal talent. So, if you are one of those people who never likes to settle and enjoys being empowered to find creative ways to improve, then Gazprom Energy might be the place for you.

DUTIES & RESPONSIBILITIES

The Customer Services Advisor will act as the first point of contact for all Customer and Broker Enquiries, ensuring that queries are resolved within a specific timescale.

The Customer Service Advisor will support the Customer Services Line Manager in developing the customer services processes for Gazprom Energy customers both internal and external. Ensuring the accurate processing of all issues relating to general customer service enquiries.

The key task of this role is to ensure that all activities relating to Customer Services are administered effectively and efficiently. The advisor will help to maintain high levels of Customer Service by ensuring that all activities, incoming calls and emails are managed effectively and efficiently. The role requires the individual to work in a fast-paced environment, handling a high number of calls and emails on a daily basis.

SKILLS & COMPETENCIES

  • Prioritise all incoming calls and emails ensuring they are passed to the correct members of staff, or dealt with directly as set out by the Customer Services Supervisor.
  • Ensure customer queries are resolved within specific timescales.
  • Ensure efficient flow of information between the Sales Team and Customer Services.
  • Build strong working relationships with other teams around the business.
  • Liaise with internal and external management team
  • To be aware of and comply with all company policies and procedures, including but not limited to the Gazprom Energy Data Protection policy, Equal Opportunities policy, and the Email and Internet Acceptable Usage Policy, in addition to Fire and Health and Safety Regulations.
  • Work to achieve the set KPI’s as set out by the Customer Services Line Manager.
  • To be aware of and comply with all company policies and procedures, including but not limited to the Gazprom Energy Data Protection policy, Equal Opportunities policy, and the Email and Internet Acceptable Usage Policy, in addition to Fire and Health and Safety Regulations.
  • You may also be required to carry out any other duties within the scope and purpose of this role as requested by your line manager and in line with business needs.

EXPERIENCE

  • Excellent verbal and written communication skills.
  • Strong organisational skills.
  • Excellent interpersonal skills with the ability to establish credibility and build relationships with Senior Managers and other internal and external parties.
  • Ability to successfully persuade, influence and negotiate with internal and external parties.
  • Excellent IT skills, with proven working knowledge of Databases and MS Office including advanced MS Excel.
  • Excellent attention to detail and a high level of accuracy in all areas of work.
  • The initiative to propose solutions and to act independently and the confidence to effectively challenge the status quo.
  • Must feel comfortable working in a fast-paced office environment.
  • Able to work well as part of a team as well as individually.
  • Flexible approach to work, with a willingness to be involved in other areas of the business as required.
  • Behaves in a way that is aligned with the company’s values and culture
  • Enjoys the dynamics of team working, knowing when to ask for help or offer support to colleagues
  • Has a “can do attitude” in delivering the agreed solution and in delighting customers

Apply Now For Gazprom CUSTOMER SERVICE ADVISOR Jobs In Manchester

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