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Alexander Mann Solutions Careers Apply For Financial Assistance Jobs In Edinburgh
Alexander Mann Solutions Careers- Hey Guys, Good Employment Opportunity For Those Guys Who Looking or Jobs In Alexander Mann Solutions Because Recently Alexander Mann Solutions Recently Published A Recruitment Notification On Thier Official Employment / Careers Portal. So Candidates Who Take Interest In Apply For Financial Assistance Jobs In Alexander Mann Solutions UK. This Position Hired For Edinburgh Location. Candidates Who Selected In This Hiring Will Get Full Remuneration Of Thier Work. Company Paying A Roughly Pay Of £ 10.63 an hour For Financial Assistance Position
Summery Of Alexander Mann Solutions Financial Assistance Jobs Edinburgh
|Recruiting Company / Department :- Alexander Mann Solutions
Hiring Position:- Financial Assistance
Payout or Salary:- Roughly Pay Of £ 10.63 an hour
Apply On:- www.weareams.com
Alexander Mann Solutions Careers | Job Description
Business Banking Financial Assistance – Admin Assistant
Pay Rate: £10.63
Location: Edinburgh – Teviot House
Start Date: 27th October
Working Hours: Monday – Friday 9am-5pm
Could you help Lloyds Banking Group become the best bank for customers? As one of the UK’s leading financial services Groups, Lloyds Banking Group is currently seeking motivated and enthusiastic individuals to become a part of their team.
Reporting to Business Banking Financial Assistance Support Team Manager, the Business Banking Financial Assistance Support Assistant provides excellent service and support to Business Banking customers who are in financial difficulty. Complete daily activities including Excess Management reviews and the preparation customer cases for transfer across to BBFA Recoveries, including collation of accurate MI and management of recoveries process to deliver operational efficiency within agreed SLAs. Works collaboratively as part of the wider Business Banking team to Help Britain recover, whilst meeting the regulatory requirements of their role.
Handle a range of complex customer situations and circumstances and use judgement, experience, depth and breadth of specialist knowledge to apply appropriate customer treatment strategies, across single or multiple products, that meet their needs.”
Identify and suggest improvements to new and existing processes, systems and procedures using knowledge and experience to enhance the customer journey.
Have understanding of all relevant legislative regulatory requirements that apply to the more complex accounts and adhere to them all through compliance, training, competency scheme and LBG business standards, raising any issues as appropriate in a timely way.
Comply with LBG policy, process and guidance to ensure a robust and consistent approach to make the right decisions, arranging repayment plans and communicate these clearly. Challenge, escalate and make recommendations when process and policies cause any unintended consequences to both customer and or the Bank.
Carry out a range of assigned clerical/technical support tasks, ensuring that the work is completed, authorised and recorded accurately and adheres to specified Group policies and business procedures. Readiness to refer to more senior colleagues where appropriate
Thoroughly scrutinise all documents and requests for validity and ensure transaction input is performed with high levels of speed and accuracy, raise routine correspondence where appropriate
Work within the parameters set by your Team Manager to meet your work allocation and personal and professional development targets
Record all customer complaints received in line with the group complaints handling policy, take ownership for resolution, resolve complaints where possible and reach the correct outcome.
Accountable for the identification, logging, investigation and resolution of a range of customer complaints. Completing a full understand of the situation and ensuring the right outcome for the customer. Escalating issues as appropriate.
Good communication skills – Oral and Written
Embrace ‘in the moment’ coaching to develop your skills and knowledge
A great attitude towards providing an excellent level of customer service which exceeds customer expectations.
Adaptable to change and willing to embrace new ideas
Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
What’s in it for you?
Opportunity to work from home after initial 6 months
Fully Paid Training
Potential for Extension or Permanent position
Working with Lloyds Banking Group you will have the opportunity to contribute to a team that has been helping Britain prosper for more than 250 years, and that today supports 27 million customers with their financial needs. You’ll be offered a variety of opportunities to learn, grow and develop, playing your part in the Group’s inclusive, values-led culture.
To apply, click on the link and you will be sent a response immediately with next steps. Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through the role in more detail let you know what happens next!
Job Types: Full-time, Temporary contract
Contract length: 6 months
Salary: £10.63 per hour
- Monday to Friday
- No weekends
Work Location: One location
Expected start date: 27/10/2022